How to find Crash Dumps on computers running OS X
If the software unexpectedly quits, the operating system will usually create a crash dump file. By including that file in your bug report, you can make it much easier for us to find and fix bugs. Unfortunately, the crash files are buried pretty deep, so we'll try to guide you to the right place.
- Go to the finder
- Select your Home folder (use Home from the Go menu)
- Open the Library folder
- Open the Logs folder
- Open the CrashReporter folder
- For 10.5.x: There should be one or more files in this
folder ending in .crash and starting with the name of the program with the
date and computer name in between (for example: LoadMyTracks_2008-04-30-112559_MyMacBookPro.crash).
Please include only the crash files that are relevant to the symptoms you
are supporting. If the program crashed multiple times doing the same thing,
please use the Finder's Compress command to compress the
files into a single attachment. If you have more than one crashing bug to
report, please try to attach the relevant crash file to the particular symptom
description.
For 10.4.x: There should be a file in this folder ending in .crash.log and
starting with the name of the program (for example: LoadMyTracks.crash.log).
Once you've found the file, please submit it along with your bug report.
Thank you!