ClueTrust Colocation Services
ClueTrust provides colocation and transit services at a world-class hosting center in the United States
Pricing is based on a flat-rate $1/VA (minimum $125/U) for single-connected power and space. Redundant power connections are available at double the price, due to the need to provision twice as much power into the system. A second plug (useful if you are attempting to provide power supply failure protection, but not power protection) to the same circuit is available for an additional $25/U.
Each device is expected to have a single network connection and IP address. Additional network connections are available at $10/mo). Each network connection or machine is allocated a single IP address. Further allocations may be available at discretion of ClueTrust and based on availability and actual use.
Bandwidth at the Equinix facitility or through our off-site connectivity products costs $20/mbps measured at 95%ile. As a courtesy (and to keep ourselves from going insane), we do not bill for the first 128K until the aggregate use for all customer's machines exceeds 128K. Once it does, the entire bandwidth usage will be billed as prescribed above.
ClueTrust Colocation Terms of Service
IP addresses are subject to change at any time with 60 day notice.
ClueTrust reserves the right to request emergency shutdown within 24 hours and scheduled shutdown with 72 hours. In the event of a dire emergency, it is understood that machines will be taken down "hard" if necessary, but this will be avoided whenever possible.
ClueTrust provides best-effort services (you're not paying enough for an SLA), but since our machines are running in the same facility, you can take some solace in that.
ClueTrust will not (unless required to by law or subpeona) provide customer information or access to customer data or network traffic. ClueTrust does, however, reserve the right to monitor all traffic to and from customer's machines for network management or diagnostic purposes and to terminate network connections as required for either network management or when directed to by appropriate law enforcement officials. ClueTrust will not provide any customer information to anyone without your permission and will not keep or peek inside packets without your permission unless necessary under circumstances above. ClueTrust advocates the use of strong encryption and/or VPNs for any data that you deem proprietary or secret.
Console Access and Monitoring
Console port access through serial ports is available at no extra charge for ClueTrust customers. This is available to all customers in all racks at Equinix. Due to security issues with the console servers, you must access the console servers through a gateway host. If you choose to have this service, you will be furnished with a login and password and you agree not to do anything "bad" on that gateway host. The serial ports are protected with simple passwords, which you are expected to keep safe. We make no guarantees about the security of these serial ports, so it is required that you appropriately secure your console connections when not in use. Please let us know the serial parameters before we install so that we may configure your ports.
ClueTrust will provide monitoring of systems and services upon request. Two contacts are allowed for each machine and delivery of alerts is best-effort and via email. As such, we strongly encourage the use of email addresses that do not require your systems to be functional in order to tell you they are not functional. Monitoring includes ping, http, https, smtp, smtp, imap, imaps, and various SNMP requests if you enable them. Please let us know your monitoring requests and we will work with you to get them set up. Monitoring is done automatically using a nagios-based system.
Network connections are either 100mbps or 1gbps to our switches (10mbps is also theoretically available). We request, but do not require that all network connections be explicitly configured (no auto-negotiation) in order to ensure maximum throughput and minimal hassle. The switches we use all support flow control at 1gbps and full duplex at all speeds. Prior to install please inform us as to your preferences. 1gbps ports are not always available and will not be guaranteed to provide 1gbps maximum speeds at any point in time.
In 2008, we began offering virgual colocation services using Solaris Containers from Sun. Cost for these services are $50/U withvirtual machine with internet pricing as prescribed above. Monitoring is available, although serial console support is not (for obvious reasons).
ClueTrust provides network-based backup services using our backup hardware and software. The software is client/server and runs on Linux, Solaris, OS X, and FreeBSD. Detailed pricing is available upon request, but basic one-tape backup services (one full per month plus incrementals each day, all on the same tape, recycled each month) are available for $100/month. Off-site delivery of tapes is also available at an additional charge. When used, this service results in a new tape being mailed off to the customer each month. Delivery mechanism is negotiable.
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